Würth Baer Supply Company is committed to helping our customers have the best experiences they can while working with our company. That's why we are constantly looking for new ways to make your online experience pleasant and easy.
This page was created to give you a centralized location on our website for finding help with the various functions of our website and to answer any questions you may have.
If you have any questions that aren't answered somewhere on this page, please contact our .
If you have any login issues or problems using our website, please contact our .
Only the PA (Primary Administrator) defined on an account can change his/her own password as well as the passwords of anyone else he/she has granted permission to use the account.
If you are the PA and you've forgotten your website password, click the "Password reminder" link on our home page and your password will be emailed to you at the email address defined on your account.
If you are NOT the PA on your account and you've forgotten your password, contact your PA to get your password updated or changed.
2) What are the steps for changing my password online?
Only the Primary Administrator (PA) can change passwords on a Würth Baer Supply Company website account. If you are the PA and need to change your password or the password on any other authorized user's account, follow these steps:
Log into your website account.
Click the "Administrator" link at the top left of the screen to go into the administrator area.
Locate your username in the list of usernames at the bottom of the screen or the username of the account you are changing.
Click the "edit" link next to the entry.
At the top of the screen, you are presented with the information that can be changed.
Fill in a new password and click the "change password" button.
3) How can I check online to see if a product is in-stock?
When viewing the details of a product, you can easily check to see if the quantity you want is in stock. Simply enter the quantity of a product that you'd like in the Qty Requested field next to the product. Then, click the red "View Pricing & Availability" button. A couple of columns get added to the end of the table showing our current pricing and availability for your request. For example, if you entered "5" in the Qty Requested column and it only shows "4" in the Qty Confirmed column, then we only have "4" of that item currently in-stock. If Qty Confirmed shows "5", then we at least have "5" of that item available.
When viewing the details of a product, you can easily check to see the price of an item. Click the checkbox next to the product you want to view pricing on. Then, click the red "View Pricing & Availability" button. A couple of columns get added to the end of the table showing our current pricing and availability for your request. Pricing is shown per item. You will need to calculate how much the total cost will be based on the minimum order quantity and the number of items you want. Or, select the item and add it to your shopping cart to see the cost.
5) Can I use my credit card instead of my account when ordering?
After selecting items to purchase, view the contents of the shopping cart. Click the Checkout button. Fill out your shipping address and select your shipping method and continue. On the next screen, you will be prompted to pay via your Account or via a Credit Card. Fill out the Credit Card information and Submit the order.
After selecting items to purchase, view the contents of the shopping cart. Click the Checkout button. Fill out your shipping address. On this screen, you may also specify a different shipping method.
7) How do I add a user to my Würth Baer Supply Account?
Only the Primary user on an account can add a new user to your Würth Baer Supply Account. To add a new user, login to your Baer Supply Account. Then, click the word "Administrator" in the upper left corner of the Würth Baer Supply website. Fill out all of the information for the new user on the form including a username and password and then click the Add User button. The new user appears in the list of users at the bottom of the page.
8) How do I remove a user from my Würth Baer Supply Account?
Users cannot be deleted directly online. Users can only be deleted by sending an email to baercustomerservice@wurthbaersupply.com and only the Primary user on the account may request a user deletion.
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